Your privacy is important to us, and we at Positive Focus Coach are committed to protecting your personal information. In this policy, we are letting you know about the ways we collect and use your information, so you can make an informed choice regarding whether you will visit this website.
What Information Do We Collect?
We collect your name and email when you subscribe to our email newsletter. When you order a product or program on this site, we collect your name, email address, mailing address, and phone number. Your credit card information and/or banking account information is held by our payment processors, PayPal and/or Wave Accounting, and we do not have access to those numbers.
How Do We Use Your Information?
We use your name and email to send you periodic emails, including email newsletters and occasional business announcements and updates. If you buy a product or program, we use your mailing address and your phone number to process your transaction. We may use your phone number and/or email to contact you about your order.
How Do We Protect Your Information?
We use various security measures to maintain the safety of your personal information, including hosting your name and email using a password-protected, secure service. This service keeps your information confidential, will not sell or share your information, and will not contact you directly. We also use PayPal and Wave Accounting as our payment processor, which store your private financial information (credit card numbers and banking account information), as per their agreement with you. We do not have access to your financial information on PayPal or Wave Accounting.
We will not trade, share, or sell your information to any other company, except that we do share your information with specific third parties who assist us in taking care of you
These third parties all agree to keep your information confidential. We will also release your information as required by law and if necessary to protect our legal rights and/or to comply with a judicial proceeding or court order.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.
We may automatically collect certain data from you as you use our website by using cookies and similar technologies. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Access to Your Information
You may request access to your information, including updating or correcting your personal information, by contacting us via our contact e-mail below. At the time of your request, we may need further information from you to verify your identity before we will provide access to your information.
How Do You Unsubscribe?
If at any time you would like to unsubscribe from receiving future emails, we include the one-step unsubscribe instructions at the bottom of each email.
Your Legal Rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of the rights set out above, please email us at
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
Other Legal Information
We do not collect any information from anyone under 13 years of age. This website, products and services are not directed to people who are under 13 years of age.